SHIPPING FAQS

We're dedicated to ensuring your orders are processed and delivered in a timely manner. Below, you'll find important details about our shipping process.

SHIPPING DAYS

Orders are typically processed and shipped within 1-2 business days of receiving payment. Please note that shipping days do not include weekends or public holidays.

PUBLIC HOLIDAYS

Shipping days do not include public holidays. Orders placed on or around public holidays may experience slight delays in processing and delivery.

SALES PERIODS

During our sale periods, there may be a delay of up to 2 days in processing and shipping orders. We appreciate your patience and understanding during these busy times.

ORDER TRACKING

SHIPPING CONFIRMATION

Once your order has been processed and shipped, you'll receive a shipping confirmation email containing tracking information.

TRACKING ORDERS

You can track the status of your order by clicking the tracking link provided in the shipping confirmation email. Alternatively, you can log in to your NextGen Nomads Travel Co account and track your order directly from your account dashboard.

CUSTOMS AND DUTY CHARGES

INTERNATIONAL ORDERS

Deliveries to countries outside Australia may be subject to customs or import taxes, as well as COD (Cash on Delivery) fees imposed by local authorities.

CUSTOMER RESPONSIBILITY

Unfortunately, NextGen Nomads Travel Co cannot cover these charges, as we have no control over customs regulations or import taxes. Customers are responsible for any customs or duty charges incurred upon delivery of their order.

We strive to provide reliable and efficient shipping services to our customers worldwide. If you have any questions or concerns regarding shipping, please don't hesitate to contact our customer service team for assistance. Thank you for choosing NextGen Nomads Travel Co for your travel accessory needs!