GENERAL FAQ's

How do I know if a product is in stock?

The availability of our products is indicated on each product page. If an item is out of stock, you can sign up for an email notification to be alerted when it becomes available.

What types of products does NextGen Nomads offer?

We offer a wide range of travel accessories, travel tech gear, travel essentials, and gadgets to enhance your travel experience.

Do you offer gift cards?

Yes, we offer digital gift cards that can be sent directly to the recipient via email. These are perfect for travel lovers!

Do you offer discounts for bulk or group orders?

Yes, we offer special discounts for bulk purchases or group orders. Please contact us for more information.

How can I stay updated on new products and promotions?

You can sign up for our newsletter or follow us on social media to stay informed about the latest arrivals, promotions, and travel tips!

SHIPPING

How long will it take to receive my order?

Delivery times vary based on your location and the shipping method selected. Typically, domestic orders arrive within 5-7 business days, while international orders can take 10-15 business days.

How can I track my order?

Once your order is shipped, you will receive an email with a tracking number and a link to track your shipment. You can also track your order through our website under the 'My Account' section.

What are your shipping rates?

Shipping rates are calculated at checkout based on the weight of your order and your delivery location. We offer free standard shipping on orders over a certain amount.

What countries do you ship to?

We ship to most countries worldwide. If your country is not listed during checkout, please contact customer support for assistance.

Will I have to pay customs or duties on my order?

Customs fees and import duties may apply depending on your country’s regulations. These fees are the responsibility of the customer.

RETURNS

What is your return policy?

We offer a 30-day return policy on most items. Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. Personalized items and final sale products are not eligible for return.

How do I return an item?

To initiate a return, please contact our customer support team hello@nextgennomadstravelco.com.au you can send the item back to us using the provided instructions.

When will I receive my refund?

Refunds are processed within 5-7 business days after we receive and inspect the returned item. You will be notified via email once the refund has been issued.

ORDERS & PAYMENTS

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. All transactions are processed securely.

How can I track my order?

Once your order is shipped, you will receive an email with a tracking number and a link to track your shipment. You can also track your order through our website under the 'My Account' section.

Can I change or cancel my order?

If you need to change or cancel your order, please contact our customer support team as soon as possible. Once an order has been processed or shipped, we may not be able to make changes or cancellations.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please reach out to our customer service team immediately, and we will resolve the issue.

PRODUCT INFORMATION

Are your travel tech gadgets compatible with international outlets?

Yes, many of our travel tech gadgets are designed for international use, but we recommend checking product descriptions for compatibility details.

Do your luggage and travel bags come with warranties?

Yes, most of our luggage and travel bags come with a manufacturer’s warranty. Check the product details for specific warranty information.

Are your RFID-blocking products effective?

Yes, our RFID-blocking products are designed to protect your credit cards and personal information from unauthorized scanning.

Do you offer eco-friendly or sustainable travel products?

Yes, we have a range of eco-friendly travel accessories made from sustainable materials. Look for the "eco-friendly" tag on product pages.

How do I know which size travel bag is right for me?

We provide detailed dimensions and product descriptions to help you choose the right size bag based on your needs.